The shop17 shopper




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resolution difference

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  Answers To The Most Common      Questions We're Asked...

Who are these printers and how do you choose them?
We select vendors based on several factors...
First, we only use “trade” printers. These are wholesale printers that do not sell directly to the public. Secondly, we will choose vendors specifically suited to your job specifications. This assures us getting the best possible pricing for you. And 3rd, because of our “Ridiculous Service Guarantee”, we only work with vendors that have demonstrated a proven record with us for providing high quality service and products.

Are these the only products you sell?
What if I have a special printed piece that isn’t listed on your site?
Of course not! Our product list is tailored to the very most commonly requested goods. In fact we can wholesale shop over 6000 items! If you don’t see your desired product listed, simply select “Choose your own” at the bottom of our products list and describe what you are looking for. And if you want to call us to discuss it, you will be speaking with a genuine professional estimator, not an untrained order-taker. Real specialists await you.

How long will it be before I get my quotes?
This depends on the complexity of the job. Often initial quotes arrive in minutes, however due to the fact we are shopping 17 different printers, sometimes its 24 hours or more.

How long will it be before I get my printed project once I place my order?
This depends on several factors. The first, of course, is the complexity and quantity of the project. Other things that can impact lead times are the types of proofs required and whether or not changes are made to the proofs as well as the amount of work that is in-house at the time your job is entered. We typically try to let you know what the lead time is when we give you your quote so you know what to expect.

What if I have a rush job?
If you have a rush job, it's a good idea call us when you submit your request for quote so we can expedite it. In the comments/questions section of your request for quote, please provide as much information as possible, such as your project in-hands date. Every effort will be made to accommodate your rush jobs!

What if I have a question about a job that is already in progress?
Simply give your Shop17 account rep a call! We are here waiting to answer any questions you may have about your job, every step of the way.

What if I need to make a change to a job already in progress?
Every effort will be made to accommodate your changes. Whether or not your changes can be made will depend upon the status of the job at the time the changes are requested.

What if I want to place a reorder for a product (same quantity, same copy as last time)? Do I have to go through the quoting process again?
No! You may simply call or email your account representative and place your reorder.

I don’t need this stuff after all. Can I return it for a refund?
Due to the fact that these items are all custom printed, we cannot accept returns for refunds once a job has been printed.

I love your price, service and quality. Is there any way to set up a corporate account so we don’t have to pre-pay with a credit card every time we want to place an order?
We do set up corporate accounts with a proven payment history and approved credit. Call your account representative for details.

Questions About Artwork and Files:

What types of files do you accept?
To avoid art charges, files should be print ready and in one of the following formats: TIF, TIFF, JPG, EPS, PNG, AI, PSD, or PDF.

What does “print ready” mean?
This means that your files must be built to the correct size, include all fonts and images, crop marks and bleeds. All file formats must have a minimum of 350 dpi (dot per inch) resolution.

What is a “bleed”?
A bleed is the part of the product that will be trimmed off when it is cut to the final size. The reason for the bleed is to continue the color, image, or design all the way to the edge of the product. Because shifting can occur during the trimming process, a bleed is required to ensure that white lines do not show on the edges of your product.

What if I don’t have print ready files or I’m not 100% sure that I do?
Let us take a look at your files. We can tell you what needs to be done to make them print ready. If you can’t do this on your own, we can let you know what it would cost to have it done for you.

Can you help me with design work?
Absolutely! We can take your project from start to finish. Give us a call and we will help get you started!

What does low res mean?
Low res means low resolution. Often times people designing their own brochures, etc. take logos off websites. Images on the web are almost always “low res”, typically 72 dpi (dots per inch). They are created this way so that they can load faster on slower internet connections. Great for fast page loads, but unusable for printing. Print quality images need be at least 300, and preferably 350 dpi or better, which means you should not get images off the web for printing.

I don’t know what all of these paper and color choices on your site are. Can someone help??
Of course! Just give us a call and a print specialist will guide you through the process.


A Fully Trained and Knowledgeable Print Specialist is Standing By to Process Your Order

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